Overview
At Lume and Essence, we take pride in crafting high-quality scented candles designed to bring warmth, fragrance, and comfort to your space. If for any reason you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns and Exchanges
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Returns and exchanges are accepted within 7 days of delivery.
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To be eligible, the product must be unused, unlit, and in its original condition with original packaging.
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Proof of purchase (order number or receipt) is required to process your request.
Non-Returnable Items
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Candles that have been opened, used, lit, or damaged after delivery cannot be returned.
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Sale, clearance, or promotional items are final and non-returnable.
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Gift cards are not eligible for return or exchange.
Exchanges
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Exchanges are available only for products of equal value, subject to stock availability.
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If exchanging for an item of higher value, the price difference must be paid.
Damaged or Incorrect Orders
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If your order arrives damaged, defective, or incorrect, please contact us within 2 days of receiving the package.
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We may request photos of the product and packaging for quality control and claim purposes.
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A replacement will be arranged at no additional cost to you.
How to Initiate a Return or Exchange
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Email us at lumeandessence.le@gmail.com with your order number and reason for return/exchange.
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Our team will provide you with next steps, including a return shipping label if applicable.
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Pack the item securely in its original packaging and send it back within the timeframe provided.
Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective or incorrect.
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For exchanges, outbound shipping for the replacement product may apply.
Need help?
Contact us at lumeandessence.le@gmail.com for questions related to return and exchange.