Privacy Policy – Lume and Essence

Last updated: September 09, 2025

At Lume and Essence, we respect your privacy and value the trust you place in us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

Information We Collect

When you use our services, we may collect the following types of information:

Personal Information: name, billing/shipping address, email address, phone number, and payment details when you place an order.
Account Information: if you create an account, we store your login details and preferences.
Browsing Information: cookies, IP addresses, device information, and browsing behavior on our website.
Communication Data: messages, feedback, or inquiries you send to our customer care team.

How We Use Your Information

We collect and use your information to:

Process and fulfill your orders.
Communicate with you about your purchases, account, or customer service requests.
Send marketing updates, offers, or newsletters (only if you opt-in).
Improve our website, products, and shopping experience.
Protect against fraud, unauthorized transactions, or misuse of our services.

Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

Service Providers: payment processors, shipping partners, and IT support who help us deliver your orders and services.
Legal Obligations: if required to comply with applicable laws or protect our rights.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, but some features of the site may not function properly without them.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. All payments on our website are processed through secure, encrypted channels.

Your Choices and Rights

You can update or correct your personal information by logging into your account or contacting us.
You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
You can request for deletion of, your personal data by reaching out to us at lumeandessence.le@gmail.com.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from them.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Privacy Policy